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Account Receivable & Credit Control Officer
The African Medical Centre of Excellence (AMCE) • Abuja
Posted: 19 October 2026Deadline: 2 November 2026
📋 Requirements
- •Bachelor’s degree or Higher National Diploma HND in Accounting, Finance, Business Administration, Economics, or a related field.
- •Minimum of 3 years of relevant accounting, accounts receivable, or credit control experience.
- •Experience using accounting software, ERP systems, or revenue cycle management systems.
- •Experience in accounts receivable management, credit control, debt collection, and payment reconciliation.
- •Familiarity with medical billing, claims processing, and payer reconciliation.
- •Strong negotiation, communication, and problem-solving skills Understanding of credit risk assessment and debt recovery procedures.
- •Knowledge of financial policies, regulatory requirements, and fair debt collection practices.
- •Ability to collaborate effectively with Finance, Billing, and Admissions teams.
- •Experience in accounts receivable management, credit control, debt collection, and payment reconciliation.
- •Experience in a hospital, healthcare organisation, or financial services firm.
📝 Description
- •Job Objective
- •The Account Receivable & Credit Control Officer will support the efficient management of accounts receivable by ensuring timely payments from patients, insurance companies, HMOs, and corporate clients.
- •This role involves adhering to credit policies, monitoring debtor accounts, and maintaining accurate financial records to optimize cash flow and minimize bad debt.
- •Key Accountabilities/Responsibilities
- •Credit Risk Assessment and Client Onboarding
- •Assist in evaluating the creditworthiness of new clients using predefined criteria.
- •Ensure all required documentation e.g., financial statements, guarantees is collected and filed securely.
- •Support the setup of new client accounts in the system with approved credit limits and terms.
- •Monitor payment behaviors of existing clients and flag potential risks.
- •Maintain an up-to-date database of client credit information and risk profiles.
- •Provide recommendations for improving credit policies based on observed trends.
- •Proactive Debt Collection and Accounts Receivable Management
- •Follow up on overdue payments via phone, email, and formal letters.
- •Negotiate payment plans with debtors in line with hospital policies.
- •Track adherence to agreed payment plans and escalate defaults.
- •Dispatch monthly statements and reminder notices to debtors.
- •Document all collection activities and communications in the system.
- •Aim to meet monthly collection targets and reduce aged debt.
- •Insurance, HMO, and Corporate Account Management
- •Liaise with insurance companies and HMOs to resolve unpaid or disputed claims.
- •Reconcile remittance advices RAs with submitted claims to identify discrepancies.
- •Address queries from payers and provide additional documentation as needed.
- •Build professional relationships with key payer representatives.
- •Monitor payer performance and report delays or issues to the manager.
- •Escalate persistent payment issues to senior staff for resolution.
- •Dispute Resolution and Query Management
- •Investigate and resolve billing disputes from patients and payers.
- •Collaborate with billing and clinical departments to gather supporting documentation.
- •Communicate resolution outcomes clearly and professionally to debtors.
- •Maintain a log of all disputes, tracking their status and resolution.
- •Identify recurring billing issues and suggest process improvements.
- •Ensure disputes are resolved within defined service level agreements SLAs.
- •Reporting and Analysis
- •Prepare daily/weekly/monthly reports on accounts receivable aging and collection performance.
- •Analyze trends in debtor behavior and highlight risks.
- •Track key performance indicators KPIs like Days Sales Outstanding DSO.
- •Assist in forecasting cash flow by projecting anticipated collections.
- •Ensure data integrity in all reports and perform regular quality checks.
- •Utilize reporting tools to generate actionable insights for management.
- •External Collection and Legal Coordination
- •Prepare case files for delinquent accounts recommended for external collection.
- •Liaise with collection agencies, providing necessary documentation and updates.
- •Support legal counsel with affidavits or court attendance if required.
- •Track progress and recovery rates of accounts handed to external agencies.
- •Ensure compliance with legal and ethical standards in all recovery activities.
- •Report on the status of externally managed accounts to management.
- •Debtor Account Maintenance and Reconciliation
- •Ensure accurate setup and maintenance of debtor accounts in the system.
- •Post payments, credit notes, and adjustments to debtor accounts promptly.
- •Reconcile key debtor accounts against payer statements or bank records.
- •Archive settled or written-off accounts per hospital policies.
- •Maintain organized records of all debtor communications and agreements.
- •Participate in data-cleansing initiatives to ensure system accuracy.
- •Compliance and Ethical Standards
- •Adhere to national laws, data protection regulations, and AMCE’s policies.
- •Maintain professionalism and empathy in all debtor interactions.
- •Avoid practices that could be perceived as harassment or intimidation.
- •Stay updated on changes in credit laws and industry best practices.
- •Complete mandatory compliance training and workshops.
- •Report any unethical practices or compliance breaches through designated channels.
- •Process Improvement and Collaboration
- •Identify inefficiencies in credit control processes and suggest improvements.
- •Work with billing and admissions teams to reduce errors causing payment delays.
- •Provide feedback to sales/ marketing on client credit performance.
- •Participate in cross-functional projects to enhance revenue cycle performance.
- •Share best practices and knowledge with team members.
- •Support the implementation of new credit management tools or software.
- •Qualifications
- •Bachelor’s degree or Higher National Diploma HND in Accounting, Finance, Business Administration, Economics, or a related field.
- •Minimum of 3 years of relevant accounting, accounts re